FAQs - Customer support

What do the E16/E30 messages mean and how do I clear them?

E16 means your decoder has been disconnected. Please ensure your decoder is switched on before paying your subscription. SMS reset and your IUC number to 4688 if you are still experiencing the E16 error message.E30 means your decoder has been switched off or there was no signal available for a long time. If your subscription has been paid in full, please ensure your decoder is switched on and SMS reset to 4688 to clear the error message displayed on your decoder.<