FAQ Close My GOtv account ^ How do I pay my GOtv subscription? You can pay your subscription through:PostpayAirtel mobile moneyMpesaOrange moneyCellulant How do I activate my new GOtv decoder? Self activate your decoder by sending the word: accept*IUC number*Surname*mobile number*City*GOtvPlus# to the following short code 4688. Example: Accept*2000123544*Surname*081234152*City*GOtvPlus# More about GOtv ^ How much will a GOtv decoder cost? You can get a GOtv decoder for KES 1399. This GOtv bundle offer includes one GOtv Decoder + 2 month GOtv Plus subscription. (GOtenna sold separately, highly recommended). Will I have to get another decoder for digital migration? No, GOtv is already on the latest DVB-T2 technology, means there is no need to replace or upgrade your decoder – going with GOtv means you will be on the latest technology. Customer support ^ Where can I buy GOtv? To get a list of GOtv retailers and agents visit our website on www.gotvafrica.com and eazy.gotvafrica.com Where can I make inquiries about GOtv? Call our Self- services number and follow the voice prompts; on 0711 066 555 or visit www.gotvafrica.com and eazy.gotvafrica.com What does the E16/E30 error codes mean and how do I clear it? E16 /E30 means your decoder has been disconnected. Please ensure your decoder is switched on before paying your subscription. SMS reset and your ICU number to 22688 if you are still experiencing the E16/E30 error message.E30 means your decoder has been switched off or there was no signal available for a long time. If your subscription has been paid in full, please ensure your decoder is switched on and SMS reset to 22688 to clear the error message displayed on your decoder.