FAQ Close Customer support ^ What do the E16/E30 error codes mean and how do I clear them? E16 /E30 means your decoder has been disconnected. Please ensure your decoder is switched on before paying your subscription. SMS reset and your IUC number to 22688 if you are still experiencing the E16/E30 error message. E30 means your decoder has been switched off or there was no signal available for a long time. If your subscription has been paid in full, please ensure your decoder is switched on and SMS reset to 22688 to clear the error message displayed on your decoder. Where can I make inquiries about GOtv? Call our Self- services number and follow the voice prompts; on 0711 066 555 or visit www.gotvafrica.com and eazy.gotvafrica.com Where can I buy GOtv? To get a list of GOtv retailers and agents visit our website on www.gotvafrica.com and eazy.gotvafrica.com More about GOtv ^ Will I have to get another decoder for digital migration? No, GOtv is already on the latest DVB-T2 technology, means there is no need to replace or upgrade your decoder – going with GOtv means you will be on the latest technology. How much will a GOtv decoder cost? You can get a GOtv decoder for KES 3,999. This GOtv bundle offer includes one GOtv decoder + 1 month GOtv plus subscription + 1 GOtenna. My GOtv account ^ How do I activate my new GOtv decoder? Self activate your decoder by sending the word: accept*IUC number*Surname*mobile number*City*GOtvPlus# to the following short code 4688. Example: Accept*2000123544*Surname*081234152*City*GOtvPlus# How do I pay my GOtv subscription? You can pay your subscription through: Guardian Bank Prime Bank Guaranty Trust Airtel mobile money MPESA Rafiki Bank Diamond Trust NIC Bank Centenary Bank Paramount Jamii Bora Bank Faulu Bank Imperial Bank I&M Bank Middle East Always leave your decoder switched on when you pay your subscription.